Thank you for your recent pre-order or order of EverQuest [R] II: Collector’s Edition.
We experienced an unfortunate delay with U.S. Customs in clearing importation of recent shipments of the "tin" in which it is packaged. As a result we will not begin shipping the orders for these units until late this week.
We offer you our apology.
At this time we would like to offer you the ability to cancel your Station Store pre-order or order. No refund is necessary as your product has not been shipped and you have not been charged for the purchase.
To cancel send your Station Name and Order number to
returns@soe.sony.com. Requests for cancellation must be received by 6:00 PM PST on Wednesday, November 10, 2004. Once you request the cancellation you will be unable to reinstate that order. If you decide you want the product you will need to visit the Station Store to repurchase it.
If you choose not to cancel your pre-order or pending order (and purchase the Collector’s Edition from the Station Store), we will include an additional seven (7) days service in addition to the regular thirty (30) days once you register a Collector’s Edition account key.
We apologize for any inconvenience this has caused.
Sincerely,
Sony Online Entertainment
