Customer service improvement needed - Vanguard Spheres ************* (Elrar)

Hey guys,

We know it's tough, and the line of petitions is long, we're working on tools to improve the efficiency of answering petitions and create a better flow, but the truth is we need more manpower, we've hired multiple new GM's in the past few weeks and continue to hire more, the department just isn't where we want it to be yet.

Another repercussion of launching too early, and its not acceptable, we know this. But that's the reason.

Sorry folks, but thanks for your patience http://www.vanguardspheres.com/forum...lies/smile.gif

Having a friendly and active and responsive CS is very important to us, and we're doing all that we can to facilitate that need.


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